Frequently Asked Questions
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What happens if I don’t answer the courier?
يتم إجراء 3 محاولات تسليم من خلال شركة الشحن، وسيتم رفع طلب إلى القسم المختص لمتابعة طلب حضرتك.
Three delivery attempts will be made by the shipping company, and a request will be escalated to the relevant department to follow up on your order. -
Why was my order marked as “Customer Unreachable”, and no one called me?
نعتذر لحضرتك، وسيتم عمل طلب للقسم المختص لضمان التسليم في أقرب وقت ممكن.
We sincerely apologize, and a request will be escalated to the relevant department to ensure delivery as soon as possible. -
My order was returned – what should I do?
نعتذر لحضرتك عن التأخير، وسيتم عمل طلب استعجال لضمان التسليم في أقرب وقت ممكن.
We sincerely apologize for the delay. An urgent request will be made to ensure delivery as soon as possible. -
What if I refused to receive the shipment?
نعتذر لحضرتك عن التأخير، وسيتم عمل طلب استعجال لضمان التسليم في أقرب وقت ممكن.
We sincerely apologize for the delay. An urgent request will be made to ensure delivery as soon as possible.
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